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Customer Care

We are committed to provide you with all the help you need to get the most out of your Trackunit Telematics solution and maximize your return on investment. If you have any questions about our products or services, our support team is here to assist you.

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We want to make it as easy as possible to deploy our products. With a wide range of guides and manuals, you can find everything you need to know from installment hardware to utilization of our services.

Denmark and rest-of-world

DK

Trackunit ApS

Contact

+45 96 73 74 00
support@rzjianshe.com

Opening hours

Mon-Thu: 8 am - 4 pm
Fri: 8 am - 3:30 pm
CET

North America

USA

Trackunit Inc.

Contact

+1 844-661-0340
supportus@rzjianshe.com

Opening hours

Mon-Thu: 8 am - 6.30 pm 
Fri: 8 am - 4 pm 
CST

United Kingdom

UK

Trackunit Ltd

Contact

+44 (0) 113 426 4095
supportuk@rzjianshe.com

Opening hours

Sales Support, Technical Support:
Mon-Thu: 8 am - 4 pm
Fri: 8 am - 3:30 pm

Finance & Order Lines:
Mon-Thu 8 am - 3 pm
Fri: 8 am - 2:30 pm
UTC

Germany

DE

Trackunit GmbH

Contact

+49 (0)5 321 3629103
supportde@rzjianshe.com

Opening hours

Mon-Thu: 8 am - 4 pm
Fridays: 8 am - 3:30 pm
CET

France

FR

Trackunit SAS

Contact

+33 (0) 4277 50245
supportfr@rzjianshe.com

Opening hours

Sales Support, Technical Support:
Mon-Fri: 9 am - 5 pm

Finance & Order Lines:
Mon-Thu 8 am - 4 pm
Fri: 8 am - 3:30 pm
CET

Sweden

SE

Trackunit AB

Contact

+46 313 04 56 11

Opening hours

Mon-Thu: 8 am - 4 pm
Fri: 8 am - 3:30 pm
CET

Norway

NO

Trackunit AS

Contact

+47 219 39 748

Opening hours

Mon-Thu: 8 am - 4 pm
Fri: 8 am - 3:30 pm
CET

Australia

AUS

Contact

+61 2 7908 7704
supportapj@rzjianshe.com

Opening Hours

Mon-Fri: 9 am - 7 pm
AEST 

New Zealand

NZ

Contact

+64 9-802 0601
supportapj@rzjianshe.com

Opening Hours

Mon-Fri: 9 am - 5 pm
NZ time

Return Merchandise Authorization

All technical issues must be reported to Support

RMA procedure

At Trackunit we strive to produce the highest quality of hardware, able to survive most circumstances. Should you experience any problems with your product however, Customer Care will try to resolve any issue or malfunction.

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